Privacy Policy

Last updated 02/09/25

This Privacy Notice for HelperNova (“we”, “us”, or “our”), describes how and why we might access, collect, store, use, and/or share (“process”) your personal information when you use our services including when you:

  • Use HelperNova. HelperNova was founded to make the digital world easier to understand. We provide reliable recommendations you can trust. Move forward with confidence.
  • Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact at info@helpernova.com

  1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short: We collect personal information that you provide to us

We collect personal information that you provide voluntarily to use when you express an interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Personal information Provided by You. The personal information that we collect may include the following:

  • Contact preferences
  • Names
  • Email addresses

Sensitive information. We do not process sensitive information.

All personal information that you provided to us must be true, complete, and accurate, and you must notify us od any changes to such personal information.

Information automatically collected

In short: Some information – such as your Internet Protocol (IP) address and/or browser and devices characteristics, operating systems, language preferences, referring URLs, device name, country, location, information about how and when you see our Services, and other technical information – is collected automatically when you visit our Services.

Like many businesses, we also collect information through cookie and similar technologies. You can find out more about this in our Cookie Notice: https://www.helpernova.com/cookie-policy/.

The information we collect includes:

Log and Usage Data is a service-related, diagnostic, usage, and performance information our services automatically collect when you access or use our Services and which record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services.

Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include, information such as IP address, device and application identification number, location, browser type, hardware model, internet services provided and’/or mobile carrier, operating system, and system configuration information.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

  • HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery or services to the user. We may process your information to provide you with the requested services.
  • To respond to the user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about products and services, changes to our terms and policies, and other similar information.
  • To save or protect an individual’s vital interests. We may process your information when necessary to save or protect and individual’s vital interests, such as to prevent harm.
  • WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission to use your personal information for a specific purpose, or in situation where your permission can be inferred. You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim.
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is a reasonable to expect collection and use with consent would compromise the availability of the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was provided by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations
  • We may disclose de-identified information for approved research or statistics projects, subjects to ethnics oversights and confidentiality commitments.

  • WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us on our behalf and requires access to such information to do that work. We have contacts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third partied we may share personal information with are as follows:

  • Affiliate Marketing Programs
  • Data Analytics Services
  • Data Storage Service Providers
  • Website Hosting Services Provides

We also may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Business Partners. We may share your information with our business partners to offer you certain products, services, or poromotions.
  • DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site function. We also permit third parties to use online tracking technologies on our Services for analytics and advertising, including help manage and display advertisements, to tailor advertisements to your interests.

Google Analytics

We may use your information with Google Analytics to track and analyze the use of the services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dIpage/gaoptout.

  • HOW LONG DO WE KEEP YOUR INFORMATION?

We will only keep your personal information for as long as necessary for the purposes set out in the Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us keeping your personal information for longer than 2 years.

We have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

  • HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is at your own ricks. You should only access the Services within a secure environment.

  • DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or solicit personal information from individuals under the age of 18. Our website, content, and affiliate promotions are intended for adults only. By using our website, you confirm that you are at least 18 years old. If we learn that we have collected personal data from someone under 18 without parental consent, we will promptly delete such information.

  • WHAT ARE YOUR PRIVACY RIGHTS?

We respect your privacy rights and provide you with options to control your personal information. Depending on your location, you may have certain rights under applicable laws:

General Rights (applies to all users):

  • Request access to the personal information we hold about you.
  • Request corrections or updates to your information.
  • Request that we delete your personal information.
  • Withdraw consent for us to use your personal information (for example, unsubscribe from our marketing emails).
  • Opt out of certain types of data collection, such as cookies or analytics tracking.

European Union and United Kingdom (GDPR):

If you are located in the EU or UK, you have additional rights, including the right to:

  • Restrict or object to our processing of your personal data.
  • Request a copy of your data in a portable format.
  • File a complaint with your local data protection authority.

California, USA (CCPA/CPRA):

If you are a California resident, you have the right to:

  • Request details about the categories of personal information we collect and how we use it.
  • Request that we do not sell or share your personal information.
  • Request that we delete your personal information.
  • Designate an authorized agent to make requests on your behalf.

To exercise any of these rights, please contact us at info@helpernova.com

We will respond to your request in accordance with the applicable privacy laws.

  1. CONTROL FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored or collected.

At this time, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

If a standard for online tracking is adopted in the future, we will update this Privacy Policy to reflect how we respond to such signals.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

  1. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

 If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the rights to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

The following are the categories of personal information we have collected in the past twelve (12) months, with examples and whether or not we collected them:

A. Identifiers – Contact details such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, and account name. Collected: YES

B. Personal information as defined in the California Customer Records statute – Name, contact information, education, employment, employment history, and financial information. Collected: YES

C. Protected classification characteristics under state or federal law – Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data. Collected: NO

D. Commercial information – Transaction information, purchase history, financial details, and payment information. Collected: NO

E. Biometric information – Fingerprints and voiceprints. Collected: NO

F. Internet or other similar network activity – Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements. Collected: YES

G. Geolocation data – Device location. Collected: YES

H. Audio, electronic, sensory, or similar information – Images and audio, video, or call recordings created in connection with our business activities. Collected: NO

I. Professional or employment-related information – Business contact details in order to provide you our Services at a business level, or job title, work history, and professional qualifications if you apply for a job with us. Collected: NO

J. Education information – Student records and directory information. Collected: NO

K. Inferences drawn from collected personal information – Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics. Collected: NO

L. Sensitive personal information – Not applicable. Collected: NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Service or for:

Category A – 2 years

Category B – 2 years

Category F – 2 years

Category G – 2 years

How We Use and Share Personal Information

We collect and share your personal information through:

  • Targeting cookies/Marketing cookies
  • Beacons/Pixels/Tags

We may use your personal information for our own business purposes, such as for undertaking internal researches for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) month. We have disclosed the following categories of personal information to thirds parties for a business or commercial purpose in the preceding twelve (12) months.

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

  • Right to know whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request the deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to non-discrimination for exercising your rights
  • Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

  • Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota)
  • Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland)
  • Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon)
  • Right to review, understand, question, and correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Minnesota)
  • Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
  • Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)

How to Exercise Your Rights

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at info@helpernova.com, by visiting https://www.helpernova.com/contact/, or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at info@helpernova.com

. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

12. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

  • offer you the products or services that you want
  • respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?”

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

.

Republic of South Africa

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)

General enquiries: enquiries@inforegulator.org.za

Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za

13. DO WE MAKE UPDATES TO THIS NOTICE?

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@helpernova.com

or contact us by post at:

HelperNova

Ermile Bedia 9

Tbilisi 0183

Georgia

15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.